Which airline compensation

This content is not available in your region. Customers could have better compensation rights after airlines decide to help out.

Want to work remotely? Also, please remember to have the airline confirm the reason for the flight problem in writing. This can be helpful for enforcing your claims later.

If the flight problem occurs at very short notice, e. It is recommended to seek professional support to enforce your claims. Passengers who assert their claims on their own are often put off or even completely ignored by the airlines. Trust experienced air passenger rights experts like Flightright. They will help you successfully enforce your rights. If you have a claim, you can commission Flightright to enforce your rights. The experts will then take over the case and make sure you get your money from the airline.

Flightright enforces your compensation and ticket refund in case of flight delays, cancellations, overbookings and missed connectionss. Choose your flight problem and check your claim now. We get your money back. Flight delayed. We enforce your right to reimbursement and compensation in the event of flight delays and cancellations!

This is how it works. Enter your flight details. Your rights will be enforced. Receive your money. Our Service Flightright supports you if your flight or journey faced disruptions and did not go as planned. Compensation for flights. You have time to enforce your compensation claim. What do our customers say?

The No. Your right to refunds and compensation for flight delays and cancellations with…. At the airport…. Your rights as a passenger at a glance People who want to start their long-awaited holiday or return home after their trip usually rely on flights taking off as planned. You can claim from the airline to get compensation. You might be able to claim from your travel insurance — check if your insurance policy covers cancellations.

Contact the airline — this needs to be the airline operating the flight, even if you booked it through another airline. Be ready to give all your flight details and booking reference numbers. Write your claim — say what went wrong and what you want the airline to give you. The Civil Aviation Authority has information about how to write a good claim and you can download a template letter from the Which?

Include copies not originals of your tickets and any receipts. Keep records — keep copies of your claim and any response from the airline. Take notes if you speak to anyone from the airline - this could be useful if you decide to take your claim further. First, check if the airline is a member of an approved alternative dispute resolution ADR body.

If they are, complain to the ADR body. Contact the Citizens Advice consumer helpline on if you need more help - a trained adviser can give you advice over the phone.

You can also use an online form. As a charity, we rely on your support to help millions of people solve their problems each year. Please donate if you can to help us continue our work. Skip to navigation Skip to content Skip to footer. What assistance you're entitled to depends on the length of your delay and the length of your flight. Up to 1,km miles. Flight time is usually about 2 hours or less. Between 1,km - 3,km , miles. Flight time is usually between 2 about 4 hours.

More than 3,km 2, miles. Flight time is usually more than 4 hours. You can make a claim up to six years after the delayed or cancelled flight if your flight flew in or out of a UK airport.

If you travelled to or from a UK airport and your flight was delayed or cancelled, we can help you calculate what compensation you can claim for free. If your flight arrives at its destination more than three hours late each affected passenger is entitled to claim flight delay compensation. The distance of your flight, length, and the reason for the delay will affect how much compensation you can claim.

You can claim flight delay compensation claim in accordance with the EU Denied Boarding Regulation, as detailed in the table below.

Depending on the distance of your flight and the length, and reason for, your delay you could also be entitled to claim compensation. The Court of Appeal decision in the joint cases of Gahan v Emirates and Buckley v Emirates means passengers flying with a non-EU airline are entitled to compensation if a flight departing from the UK is delayed by at least three hours at the final destination, as a result of a missed connection outside Europe.

This means that European guidelines on passenger rights during disruption are now clear, the final destination of a connecting flight is the last airport listed on the passenger's ticket.

For example, if you are flying from London to Sydney with a stopover in Singapore and the Singapore to Sydney portion of your journey is delayed by more than 3 hours - or cancelled - you are entitled to claim EU flight delay compensation.