Download Now. Start networking and exchanging professional insights Register now or log in to join your professional community. Follow How do remedy tools work? Upvote 1 Views Followers 7. Write an Answer Register now or log in to answer. SABIC 3 years ago. Upvote 0 Downvote 0 Reply 0. CITC 4 years ago. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management ITOM and cognitive capabilities to ensure the business is efficient, compliant, and secure.
Skip to content What is Remedy software? What is Remedy software? Is remedy an ITSM tool? How much does remedy cost? What is pac tool? What is the full form of BMC software? What is Remedy Asset Management? Is BMC Remedy still used? What is ITSM stand for? What is the ticketing tool? Is remedy a CRM? What is service now tool? Which tool is used for ITSM? What is ITSM process? What makes a good ITSM? Automated workflows and DevOps integration Workflows in managing configuration changes, incidents and problems, knowledge and other ITSM applications should be reliable and repeatable.
Track and manage change and deployment activities Automatically notify stakeholders at every phase of the release process Meet auditable requirements for traceability through service transition Deliver changes faster at an optimum cost and with minimized risk. Enjoy conversational chatbot experiences that extend to Slackbot, SMS, and Skype Provide one-click self-service across all devices Deliver users a consumer-like service catalog for easy access to products and services.
Asset Management Provide complete lifecycle management of your IT assets, from procurement to end-of-life. Track asset depreciation over time Ensure compliance and avoid audit costs with software license management Proactively identify contract infringements and purchasing opportunities Know exactly where your assets are located, who's using them, and how many there are Make informed decisions about IT changes Use remote support and automated configuration functions for client systems desktop, laptops, phones.
Improve user experience with a modern, persona-based UI Increase efficiency and stability with a single source of reference for all your IT infrastructure and services Reduce costs by automating tasks that previously required manual intervention Minimize IT risks with better understanding of change dependencies Operate services with clear insight into all parameters Enable seamless integration between support and operations processes.
Service Request Management Define a catalog of service request types that reflect what services you offer to your internal or external customers Quickly gain efficiencies in the delivery and support of IT services through a self-service solution on top of your existing BMC Helix ITSM implementation incident, change, asset, work orders Provide a centralized catalog of requests including price, service-level targets, approval rules to automate and monitor standard requests Enable self-help through knowledge access to reduce the number of calls to the service desk.
Service Level Management The tools you need to define, track, and report service levels Service insight: Monitor targets, performance, and compliance with dashboards for the business and IT. Service improvement: Use trend data to proactively identify issues, prioritize based on business urgency, and track against continuous service improvement plans.
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